Barbie
07-04-2003, 02:43 PM
I treat Kristine to dinner (out) once a week. She chooses.
She choose Montana's.
I've never liked Montana's really - the food isn't all that great.
But yesterday??
Our server didn't even come to our table for about 15 minutes AFTER we arrived.
You know...it's Stampede time...it was pretty busy...so I was patient and understanding.
Two groups of people sat 1/2 hour after we ordered. They were served (by the same server) almost immediately.
(the rush must have let up)
Finally - (45 mins later) our Appetizers arrive.
Another table is sat and ordered.
The first table (group of 8) were served their dinner.
The second table of people were served their dinner.
Remember: they ordered 20min/30 min after we did.
I call for the server: she immediately knows why I'm calling for her...by the way...I'm smiling, I'm being nice...I understand.
"I'm really sorry, your dinner will be out shortly...the burger is taking a little longer"
Bullshit
"Okay"
15 minutes later, it showed up. Mike's garlic toast was burnt - and not just a little, it was REALLY burnt.
Kristine's chicken was like rubber.
My burger (which apparently was the last to come off the grill) was burnt and dry.
While the other tables were onto dessert, we couldn't even get our server to bring us our bill.
Then the Manager comes out and talks to the table behind us to let THEM know that their dinner was going to be a bit longer (the salmon was frozen you see) and would they like an appetizer on the house.
I waited at the till to talk to the manager and described all that I just did to her. I told her I didn't know if it was the server...who was by the way, very nice...she was busy...maybe it was the kitchen staff that sucked.
I told her our service was lousy. Terrible. We would not be returning. I didn't want to fill out a comment card, but that I wanted her to let her staff know right away. I was very polite. I was very nice.
I told her that I would not be leaving a tip. She said she understood why. She was very sorry.
She took 25% off the bill.
I left with one comment: Please tell your prep staff to watch how the food goes out: the garlic toast was burnt.
Our 1 hour dinner turned into 2 1/2. TWO AND A HALF HOURS??
I didn't ask for anything off the bill. I just wanted to let her know about the shitty service and tell her I wasn't leaving a tip.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
We got home and were ready to go to sleep. We had been in bed for about 1/2 hour...those zzzzzzzzzzz's were seconds away.
The phone rings.
It's the same lady who has been dialing the wrong number for her sister for the last 4 1/2 years! Come on lady. I'm not patient today.
"Hello?"
"who's this?"
"What do you mean, who's this? You tell me who you are?"
"Whos' this?"
"Lady - you have the wrong number....again."
"oh Sorry"
(her part of the conversation is all half english/half Hindi)
Finally - 1/2 hour later - zzzzzzzzzzzzzzzzzzzzz's
4:30am - phone rings:
Startled, "HELLO?"
(See, my best friend Kara is having a baby soon...could have been last night)
"Who's this?"
"WHAT???"
"Oh, wrong number." click.
I have been up since 4:30 am.
I am so tired.
Then at 5 somthing, I got a massive leg cramp in my calf. (That hasn't happened since I was in the hospital with a clot)
"Shit!"
"Barbie, what's the matter."
"Mike...I'm going to buy a gun."
"Okay Barbie."
At 6AM I called this lady back.
"Hello?" (or something like that...it was in Hindi)
"Stop calling my fucking house. It's been four years! Don't you know the phone number of the person you are calling by now? Don't you have speed dial? Why would you call ANYONE at 4:30am?? Don't call her again - EVER!"
"Oh, I'm sorry. I was trying to call the temple..." blah blah blah
"I don't care who you were trying to call..don't call me!"
Click
I"m a bitch today...
What the hell?
The rest of the day better be better or I'm going to kick some ass.
There...that is my vent!
ps. I 've never complained to a Manager before in my life...nor have I ever threatened anyone on the phone before...until now...
stupid hrt
She choose Montana's.
I've never liked Montana's really - the food isn't all that great.
But yesterday??
Our server didn't even come to our table for about 15 minutes AFTER we arrived.
You know...it's Stampede time...it was pretty busy...so I was patient and understanding.
Two groups of people sat 1/2 hour after we ordered. They were served (by the same server) almost immediately.
(the rush must have let up)
Finally - (45 mins later) our Appetizers arrive.
Another table is sat and ordered.
The first table (group of 8) were served their dinner.
The second table of people were served their dinner.
Remember: they ordered 20min/30 min after we did.
I call for the server: she immediately knows why I'm calling for her...by the way...I'm smiling, I'm being nice...I understand.
"I'm really sorry, your dinner will be out shortly...the burger is taking a little longer"
Bullshit
"Okay"
15 minutes later, it showed up. Mike's garlic toast was burnt - and not just a little, it was REALLY burnt.
Kristine's chicken was like rubber.
My burger (which apparently was the last to come off the grill) was burnt and dry.
While the other tables were onto dessert, we couldn't even get our server to bring us our bill.
Then the Manager comes out and talks to the table behind us to let THEM know that their dinner was going to be a bit longer (the salmon was frozen you see) and would they like an appetizer on the house.
I waited at the till to talk to the manager and described all that I just did to her. I told her I didn't know if it was the server...who was by the way, very nice...she was busy...maybe it was the kitchen staff that sucked.
I told her our service was lousy. Terrible. We would not be returning. I didn't want to fill out a comment card, but that I wanted her to let her staff know right away. I was very polite. I was very nice.
I told her that I would not be leaving a tip. She said she understood why. She was very sorry.
She took 25% off the bill.
I left with one comment: Please tell your prep staff to watch how the food goes out: the garlic toast was burnt.
Our 1 hour dinner turned into 2 1/2. TWO AND A HALF HOURS??
I didn't ask for anything off the bill. I just wanted to let her know about the shitty service and tell her I wasn't leaving a tip.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
We got home and were ready to go to sleep. We had been in bed for about 1/2 hour...those zzzzzzzzzzz's were seconds away.
The phone rings.
It's the same lady who has been dialing the wrong number for her sister for the last 4 1/2 years! Come on lady. I'm not patient today.
"Hello?"
"who's this?"
"What do you mean, who's this? You tell me who you are?"
"Whos' this?"
"Lady - you have the wrong number....again."
"oh Sorry"
(her part of the conversation is all half english/half Hindi)
Finally - 1/2 hour later - zzzzzzzzzzzzzzzzzzzzz's
4:30am - phone rings:
Startled, "HELLO?"
(See, my best friend Kara is having a baby soon...could have been last night)
"Who's this?"
"WHAT???"
"Oh, wrong number." click.
I have been up since 4:30 am.
I am so tired.
Then at 5 somthing, I got a massive leg cramp in my calf. (That hasn't happened since I was in the hospital with a clot)
"Shit!"
"Barbie, what's the matter."
"Mike...I'm going to buy a gun."
"Okay Barbie."
At 6AM I called this lady back.
"Hello?" (or something like that...it was in Hindi)
"Stop calling my fucking house. It's been four years! Don't you know the phone number of the person you are calling by now? Don't you have speed dial? Why would you call ANYONE at 4:30am?? Don't call her again - EVER!"
"Oh, I'm sorry. I was trying to call the temple..." blah blah blah
"I don't care who you were trying to call..don't call me!"
Click
I"m a bitch today...
What the hell?
The rest of the day better be better or I'm going to kick some ass.
There...that is my vent!
ps. I 've never complained to a Manager before in my life...nor have I ever threatened anyone on the phone before...until now...
stupid hrt