Cruise Director
02-27-2006, 02:08 AM
It's time once again for the "Annual Review Cycle" at work. The time of year when I not only receive, but have to create and give an overview of the last twelve months' performance for all of my mangers. Yep, an entire year of ups and downs, made metrics and missed margins, in a few well thought out sentences. I've been writing reviews for a long time and have found that the higher I go, the more altitude the reviews get. In other words, with exception to metrics with goals like sales, margin, etc., the reviews become more broad-brushed as my subordinates' roles become less defined and more encompassing. More metrics and more assigned tasks mean it's harder to boil down a review to the specifics that I might be able to cite for, say, a cashier.
So I have to do a few things that make reviews easier, better quality, and better received.
1.) I keep a weekly journal of how my managers perform. It is sometimes very detailed and sometimes labeled "green" for a good week or "red" for an underperforming week. I review this in detail before writing reviews.
2.) I have monthly sit downs with my managers to discuss performance and the little black book. Nothing on a review should ever be a surprise.
3.) I always have more "Key Strengths" listed than "Key Development Needs." You can always think of more negatives than positives but it is important to have a person leaving a review with a sense of accomplishment and hope.
4.) At the manager level, I have them write self- appraisals. I really like to see how they feel about themselves and I am NOT one of the bosses that simply cuts and pastes from your self appraisal.
5.) In addition to individual development plans and ideas, I put one team-oriented item in the box. This year's assignment will be for each manager to take at least one break per day in the employee lounge. This accomplishes a few things. It gives the managers a well deserved break. It allows associates to view managers as equals and without a dividing line between the classes. It slows down the rumor mill as associates can ask questions while on break and not gossip. It (god forbid) allows managers to get to know their associates on a level other than on the sales floor.
I've been a part of several companies and have seen the best and worst of review systems. I like the one we use now as it isn't simply a check in the box but allows me to free write opinions and suggestions.
So what kind of review do you get at work? How do you like it? How well does your boss really know you? How can you improve on that relationship?
So I have to do a few things that make reviews easier, better quality, and better received.
1.) I keep a weekly journal of how my managers perform. It is sometimes very detailed and sometimes labeled "green" for a good week or "red" for an underperforming week. I review this in detail before writing reviews.
2.) I have monthly sit downs with my managers to discuss performance and the little black book. Nothing on a review should ever be a surprise.
3.) I always have more "Key Strengths" listed than "Key Development Needs." You can always think of more negatives than positives but it is important to have a person leaving a review with a sense of accomplishment and hope.
4.) At the manager level, I have them write self- appraisals. I really like to see how they feel about themselves and I am NOT one of the bosses that simply cuts and pastes from your self appraisal.
5.) In addition to individual development plans and ideas, I put one team-oriented item in the box. This year's assignment will be for each manager to take at least one break per day in the employee lounge. This accomplishes a few things. It gives the managers a well deserved break. It allows associates to view managers as equals and without a dividing line between the classes. It slows down the rumor mill as associates can ask questions while on break and not gossip. It (god forbid) allows managers to get to know their associates on a level other than on the sales floor.
I've been a part of several companies and have seen the best and worst of review systems. I like the one we use now as it isn't simply a check in the box but allows me to free write opinions and suggestions.
So what kind of review do you get at work? How do you like it? How well does your boss really know you? How can you improve on that relationship?